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Frequently Asked Questions

Just a friendly reminder that our Help page should be your first stop for basic questions about setting up your profile, managing your friends list, sending messages, leaving comments, etc.

If you have questions that aren't covered there, post them as new Topics in this Forum, and a moderator or one of your fellow OurChart members will try and help you out.

Thanks!

Lisa
OC Editor

76 Posts

Is there any way to know the

Is there any way to know the age of the person that you're chatting to? I may think they're 30 and then it turns out they're only 18. At my age, that feels a bit wrong.

http://steadycat.wordpress.com/

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(No subject)

hi

how can i see who is online at the moment in the site?:)

author

who's online

Hi Becca,

When you're viewing your friends list, a page of user search results, or a particular user's profile, you'll see an "online" badge on the user photo if that person has logged in within the past 15 minutes.

If you'd prefer to keep your online status private, go to your account settings, scroll down to the Online Settings section and uncheck the box to hide your online status. When your status is hidden, you won't be able to view other users' online status either.

-lisa
oc editor

hey

Thank you for the reply. I'm afraid I wasn't clear in my question. I would like to know who on the site is online at the moment - not who is online in my friend's list.

:)

author

it's ok, i was unclear in my

it's ok, i was unclear in my answer :)
we don't currently have a page where you can view all users online at a given time, sorry!
-lisa
oc editor

hey

thank you for your prompt reply :)

Quetion about Our Chart members

Hi. It was my understanding that OC was created for the LGBT community. As of late, one of the forums that many of us have frequented has been literally "hyjacked" by a number of straight women who post there virtually 24 hours a day and it's become somewhat of a "chat" room for them. This is one of the important character forums here and many of us are in a quandry as to what to do about this. They talk about intimate details of making love with their husbands and all personal conversations, all the while posting LWord photos thathave nothing to do with what they're talking about. Please give me some guidance on how to deal with this situation. Thanks

"But I always think that the best way
to know God is to love many things."
-Vincent van Gogh

author

Hi 5dogwoman, OurChart's

Hi 5dogwoman,
OurChart's members are primarily LGBT, but we welcome people of all identities and orientations. However, in accordance with our Community Guidelines, we do ask that forum comments stay relatively on topic and that when threads start veering toward personal conversations between members, that the discussion be taken to a Private Message or the None of the Above forum. You can use the "report this" button at the bottom of off-topic comment threads to send the post to a moderator for a review.
-lisa
oc editor

Not sure where else to ask this....

Hi Lisa, I was re-watching some of the "Come On Ilene" podcasts from the 4th season, and noticed that part 2 from episode 409 with Laurel was missing.
Ep 409 was a 2-part podcast...part 1 with Mia and part 2 with Laurel, so maybe it got inadvertently misplaced on the site redesign.

It is still floating around the website, cuz someone had bookmarked the specific link last year, but there is no way to find it with the other videos. The actual link that someone saved is here: http://www.ourchart.com/node/10845

Hope you can get the link back up there in the video drop down
menu, as it is important. At the moment some folks think there is an evil conspiracy going on. I prefer to think that it was just a simple mistake.

I appreciate your help with this,
Thanks,
Judith

************************
Om Santih Santih Santih!
************************
(basically it's Sanskrit for "Go Peace!")

author

missing video

that's probably exactly what happened. we'll track it down and get it back up asap, and i'll provide a link here as soon as that happens...

-lisa
oc editor

I really appreciate the

I really appreciate the response and the help Lisa. You have no idea how happy that will make the Laurel fans. :)
I have been trying to tell them there is no conspiracy, lol.

And just to make it clear, the link I gave you is still valid. The video is on the site, it is just not listed with the other videos in the drop down menu. So if you didn't know it existed previously, you would never find it. Hope I am making sense. :)

************************
Om Santih Santih Santih!
************************

author

ok...

part two is back in the drop-down.
thanks for alerting us to its absence!
-lisa
oc editor

Messages

Ok so I didn't see anything about this [forgive me if I just overlooked it...my search was half-assed anyway]...the right of my screen keeps insisting that I have messages but everytime I check there's nothing there. I've checked my privacy settings and all seems to be in order. What's going on? Am I crazy? =)

Thanks!

"I wanna see you move with the rhythm. I want to see you dance from within." - bob marley

author

just to confirm...

does it just say "messages" or is there a number in front of it?

-lisa
oc editor

well...

at one time it had a '1' in front of it...now it just says messages.

"I wanna see you move with the rhythm. I want to see you dance from within." - bob marley

author

ok

when it just says "messages," that means there aren't any - it's just a link to your inbox. we know that's a little confusing, and we're working on a better solution for this.

if there's a number in front but there's nothing new in your inbox, it's probably a caching issue on our end. it just means that number hasn't caught up with the fact that you've opened all your mail.

if you notice it again, let us know!

-lisa
oc editor

Thanks!

Thanks...whew! =)

Have a beautiful day!

"I wanna see you move with the rhythm. I want to see you dance from within." - bob marley

Writing to Jenny

Okay, before the site changed, I saw an option that said how to write to Jenny. I never considered it, but now I'm doing so and to my surprise the option's gone missing.

Where can i can write to her in this new site?

author

it has gone missing...

but we'll bring it back asap. in the meantime, you can email her at wwjd@ourchart.com

-lisa
oc editor

My profile doesnt go to my new relationship status--can ya help?

Lisa-
You are doing a fantastic job. Really.
Now, admittedly, I haven't been on here in a while...but now that I am...
Can you please help my profile understand, now that I am single, it needs to support me by allowing me to "advertise" that information.
You see, every time I set my profile to "single" and then check to make sure it seems right,it goes back to the "involved" status. I have emptied my cache on my 'puter already.
My involved status is simply is no longer true and if my little profile does not allow me to inform others of my new status, how can I ever meet any interesting ladies here?

Also, I would like to put some more information on my profile, but it seems to resist me doing that too.

Can you put my profile on the right track?

Any help would be gratefully appreciated.

Warmth,

Kataka

author

editing your profile and relationship status

If you don't select a country when setting up your profile, you may not be able to edit your profile or your relationship status. Strange but true...

I fixed your profile by setting it to USA and Single. If either of those items is wrong - a lot can change in two weeks! - you should be able to update it yourself now.

For other users who need to update their profile info, just click "edit" on your profile and scroll down to the section that says:

"Search location
Set your zip and/or country for searches here. This info won't appear on your profile."

Set it and submit it, and your profile will be editable again.

Let me know if you need more help...

-Lisa
OC Editor

How do I send an invitation to a friend

who doesnt know about ourchart.com? Can anyone help me? Where do I go?

Mo D.

author

Hi Mo

Here's the invite-a-friend form: 

http://www.ourchart.com/invite

This link - as well as a bunch of other useful tools - are always available on the OurChart homepage - just look for the gray box on the right column where it says "You're logged in as [your username]." 

-Lisa/OC Editor

i don't know about invites,

i don't know about invites, but my friends and i just came to the site and signed up http://www.ourchart.com

Embedding Video's

I was reading this thread and someone asked to have video's embedded. And, one of the mods came on and said that was a no no because of hackers doing damage to other people's computers.

Can someone explain to me and I think others of us who are not computer geeks what embedding means? because many of us have visited other sites and there are video's on those sites. Does this mean that we are in danger of having our computers compromised just by visiting those sites and opening video's there?

Someone please help with this important security question. Thank you very much.

?

OC Editor how do i change the name that show as my display name? cuz i can change everything else except my display name which is amabuffyfan can you plz help me. thanks

author

username

you can't change your username yourself, but you can request a change by emailing contact@ourchart.com with the name you'd like to change it to. someone will take care of it for you asap.
-lisa
oc editor

downtime :(

Hi OC Editor,

i've been encountering some connection/server problem intermittently for the last couple of days while accessing OurChart.com; it could be that the techies on your end were performing site maintenance or it could simply be peak hours traffic volumes?

noise_is_out_of_stock

author

hi noise

i wasn't online this weekend, so i didn't experience any issues myself - but i'll check in with our tech princess gwen to see if she has any idea what may have happened...
-lisa
oc editor

embedding youtube videos

why can't I embed youtube videos directly in forums? can you please enable that?

embedding videos is a dicey proposition

Hackers are a pretty sophisticated bunch and, unfortunately, they've figured out how to exploit embedding video to do some pretty scary things like: hijack your OurChart account; get login access to other sites you've been to; and, really scary, run secret commands on your computer. Since we value your security (and ours!), we don't let you embed video here on OurChart.

But before you go and run screaming from the internet, there are safe ways to do this sort of thing and we're looking into them. Once we have a solid solution, you'll be able to embed youtube videos to your heart's content.

pics

how can u post more than one picture? can u? and if u can how do u view them!

author

posting images

You can currently upload only one default profile picture with our editing tools, but you can use image tags to place additional photos in the “Me! Me! Me!” section of your profile as long as they’re hosted elsewhere.

-lisa
oc editor

i dont know how to " use the

i dont know how to " use the image tags" can you tell me how i see that other people have photos from their photo bucket and i cant get it to work HELP!!!

author

scroll to the bottom of this thread...

rovermom has some tips on how to use tags to upload photos.

-lisa
oc editor

Have you nicked off with

have you nicked off with the 'recent comments' bannery bit on the log in? There are new blogs and new forums still on show but i miss the third one?!

***more of a splurge than a blog***

author

nope

it was just a temporary disappearance. they're back now!
-lisa
oc editor

edit button

hello Lisa,

you're doing a great job in OC editing, troubleshooting, maintenance... :-)

quick Q ~ the edit button disappears once the originating comments are replied to, is there any way to enable the edit button? i understand that the replies thereafter form a thread to the originating posting, but what if i want to correct a typo?

noise_is_out_of_stock

author

not sure...

can you send me a link to the comment in question so i can check it out?
if you don't want to post it here, just send me a private message.
thanks!
-lisa
oc editor

edit button

i left my comment to Beaver and couldn't find it! Busy Beav must have stashed it away. But i'll locate my recent posting just to show you the same behaviour of the edit button. Will send you the link via private message.

thanks!

noise_is_out_of_stock

pics

how do you leave pictures when you comment in the forums?

author

photos in comments

You can post photos in comments if they’re already hosted, and then you’ll just need to use some basic HTML to make them show up.

If you don’t have a photo that’s already being hosted on another site, there are several options out there. One of the easiest to use is Photobucket - you'll need to register in order to use their service: http://www.photobucket.com

Once your image is uploaded, you’ll see three fields beneath the image: URL Link, HTML Tag, and IMG Code. Copy the HTML tag and paste it right into your comment.

-Lisa
OC Editor

Profile pic..

I'm trying to download another pic for my profile, but it keeps jumping back to my dogs picture. Even after I delete current photo, choose another and hit submit. It just keeps jumping back to my pup. I also tried clearing my history (not sure if this does anything but I tried anyway.) Can you help me??? Thanks in advance.

Karen

author

caching issue

hi icekiss,
looks like it's been updated from the dog photo, but in the future, you can try clearing your cache to be sure you're viewing the most current version of the web page. if you’re not sure how to do that, here are instructions for a variety of browsers:
http://support.lexis-nexis.com/lexiscom/record.asp?ArticleID=wg_cache

-lisa
oc editor

Q for you.

I have a question, somewhat case-sensitive I suppose... I have gotten some friend requests from 16 year olds, and am wondering if it is problematic to accept these requests, as this is supposed to be an 18+ site. Obviously I have no intentions of perving out, but I am hesitant to even accept them as friends because of potential "issues."
What to do?

author

good question

and you're right - legally, the site is for users over 18 only. but that's not an easy thing to monitor without taking credit cards for age verification.

as outlined in our user agreement, by using the site a member certifies that they're over 18 - so if you accept a friend request from someone who chooses to lie about their age, there aren't any legal issues for you. the "perving out" would be another story though.

-lisa
oc editor

Blocking people under a certian age?

Is it possible to block anyone under a certain group. For example, could I block anyone from searching me that is under 21 or 18? Likewise, is it possible to block people from seeing my profile pic except for my friends? I would just really like to be careful as possible. Thanks ahead of time.

Reply Buttons!

Why can't I find any reply buttons to comment to other peoples posts. They use to be to the right!?!?